Cancellation Policies

Massages, Wellness Services

Cancellations must be made more than 6 hours prior to your massage or wellness service booking in order to receive a full refund. Cancellations made from 6 hours through 2 hours prior to your massage or wellness service booking will be charged a late cancellation penalty of 50% of the service price.  Cancellations made within 2 hours of your massage or wellness service booking are non-refundable and will be charged 100% of the service price.

To cancel your massage or wellness service, please email websales@nationalhotel.com.