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Can I send packages to the hotel?

Package Labeling

To ensure proper handling and to expedite receipt of your parcels please use the following labeling format:

Sender’s Information

    • Contact Name

    • Shipper’s Return Address

    • Business name and Contact #

Recipient’s Information:

Shipping to a hotel guest

    • Guest Reservation Name (Name which the reservation was booked under)

    • Contact Number

    • Email Address

    • Arrival Date

    • Hotel Address : 1677 Collins Avenue, Miami Beach Fl, 33139

    • A piece of ID is required to pick up the package at the hotel

Shipping to a group / event / conference

    • Group/ Event / Conference Name

    • Group/ Event / Conference Date

    • Hotel Main Contact

    • Hotel Address : 1677 Collins Avenue, Miami Beach Fl, 33139

    • A piece of ID is required to pick up the package at the hotel

National Hotel Ownership / Management

    • Manager’s Name

    • Department

    • Hotel Address : 1677 Collins Avenue, Miami Beach Fl, 33139

Any package delivered to the hotel with no contact name registered with a reservation, the package will be refused and returned to sender at the sender’s expense.

All packages unclaimed after a period of 15 days will be returned to sender.

A Handling fee of $5 per day will be charged for each package received.

Shipping packages from the hotel

The National Hotel Miami Beach does not have an account for the client’s use.

A shipping charged must be paid either by the clients own carrier account or by a credit card accepted by the carrier used for the shipping. The hotel will not be able to accept payment as a third party for the shipping charges incurred.

Shipping from a hotel guest

Payment by Credit Card

    • Guest Reservation Name (Name which the reservation was booked under)

      • Or group / event / conference name (Including contact name)

    • Completed Shipping / Waybill for the carrier including:

      • Sender’s phone contact details

      • Sender’s email contact details

    • Valid Credit Card Authorization

    • Copy of Credit Card front and back

    • Copy of Valid ID or Valid FedEx, UPS, etc.

Payment using a carried account number

    • Account Number

    • Guest Reservation Name (Name which the reservation was booked under) or group / event / conference name

    • Completed Shipping / Waybill for the carrier including:

      • Sender’s phone contact details

      • Sender’s email contact details

    • Forwarding address (FedEx does not deliver to P.O.Box)

    • Carrier’s pickup number

    • Properly assembled package

    • A personal or business address must be used. The National Hotel Address may not be used for outgoing packages.

    • Carrier Pickup Number for scheduled pickup at security*

No liability disclosure

    • The hotel is not set up for FedEx, FedEx Ground or any UPS pickup services. The FedEx Ground service fleet is separate from FedEx air and requires correct ground shipping documents, which are not available at hotel. In cases where shipper must use FedEx Ground the party shipping must obtain and properly complete all courier required shipping documents including form of payment.

    • The sender MUST contact UPS/FedEx /FedEx Ground and schedule a pickup for every package being sent. All packages shipped in this manner must have:

      • Accurately completed shipping documents attached and

      • Prominently display the scheduled pickup day, any confirmation # provided by courier at time scheduled and name and contact info for person responsible for sending these packages.

    • Any package being shipped to National Hotel must be sent prepaid by sender,as it is the policy at the National Hotel NOT to accept parcels sent COD.

    • The hotel cannot accept responsibility for acceptance and/or storage of boxes received more than three (3) business days prior to the scheduled start date of the meeting/program or the guests arrival date. Any packages received will be charged $5 per day handling fee.

    • At the conclusion of an event or stay and prior to guest/group departure, any items to be shipped out of the hotel must be properly packaged and labeled and all courier required forms completed and attached. Be sure you have completed the form of payment portion of the courier waybill. In most cases that will require you to supply either a valid courier specific account number or valid credit card account along with clear and legible copies of front and back of the credit card and Driver’s License. Under no circumstances can these charges be paid through a hotel account.

    • The hotel is not responsible for packing or for supplying packing materials (eg. boxes, tape) or for filling out/completing labels or waybills.

    • Any items left behind not properly packed and/or without shipping instructions including any properly completed courier required waybills/forms/customs clearance forms will be discarded.

    • Payment for these services must be established prior to receiving package(s). All packages will be held until a payment method has been confirmed.

National Hotel, Miami Beach Package Handling Service Fees

    • These charges cover the hotel’s cost of labor, processing, receiving, tracking, storing, and delivering of parcels when sent in accordance with the hotel policies as outlined here.

    • Note that fees will apply packages received.

    • These fees are separate and in addition to any courier related shipping/receiving fees you may incur. Charges incurred shall be applied to the RECEIVER of material, thus, applied to an individual guest room/account or charged to an individual credit card.

    • Most carriers deliver between 7am and 3:30 pmMonday thru Friday, and between 9am and 1pm on Saturday.