Covid-19 Guidelines

Over the past few months we have missed our guests dearly and as we prepare for our grand re-opening we at the National Hotel have been working hard to ensure that when the time is right you feel safe in returning to our elegant and timeless beach resort.

In order to safeguard the health and wellbeing of our guests and employees, we have raised our standards even further in meeting the health and safety challenges presented by COVID-19. We are committed to ensuring that you stay safe and well in our hotel. All standards will continue to be reviewed and re-evaluated regularly to ensure relevance and that they are based on the guidance of the CDC and local authorities.

Throughout the pandemic, we have been updating our booking & cancellation policies in order to offer you as much flexibility as possible. This continues and we kindly invite you to contact our reservations team should you have any questions or enquiries. We cannot wait to welcome you back into our lobby, our guest rooms, our restaurants, our wellness center, our fitness center and of course at our magnificent pool and beach. More than ever, our teams are ready to capture your hearts and minds as you explore and re-engage with us in some of the world’s most vibrant destination. 

Until we meet again, please stay safe and healthy.

LET’S CONNECT

Wherever possible we encourage guests to connect with us through touchless and contactless mediums. Whether via a phone call, online chat, Facebook messenger or email, we are here for you before, during and after your stay.

We will contact all guests three days prior to arrival to discuss all elements of your stay with us. 

Information will be shared digitally when feasible including invoices upon check out. While face-to-face interactions may be more limited during your stay, we will remain as connected as ever.

Guests and employees at the National Hotel will follow the social distancing protocols of 6 feet throughout all areas in the hotel. Certain areas will be marked with signage to promote social distancing. 

Elevators may only be used by one guest-room at the same time.

Our lobby lounge, restaurants and other public areas have been adjusted in order to promote social distancing. In order to welcome groups, seating capacities in event rooms are adjusted to meet social distancing guidelines.

SOCIAL DISTANCING

PERSONAL PROTECTIVE EQUIPMENT

Our employees throughout the hotel will be wearing a face mask as part of their uniform. 

Other Personal protective equipment such as gloves, hand sanitizer and disinfectant wipes are available for all of our employees.

Personal face masks and additional amenity items such as hand sanitizer, disinfectant wipes and gloves, will be offered to guests where available. Staff that are in direct contact with guests or their belongings will wear a face mask and gloves which will be changed following each and every guest interaction.

To maintain a safe distance and minimize contact, physical barriers have been installed in certain areas of the hotel.

These include barriers such as transparent screens at desks so that when necessary our team can interact with guests in a safe manner. 

PHYSICAL BARRIERS

EXCEPTIONAL FOCUS ON HYGIENE & CLEANLINESS

All of our employees follow strict rules for personal hygiene and have been trained to follow social distancing guidelines. The National Hotel operates a private laundry, focused on the highest standards of hygiene and quality. All dining areas and kitchens were fitted to meet the COVID19 protocols, ensuring maximum safety to our guests and employees. Our kitchen, serving and cleaning staff working within our dining outlets are going through routinely special training to meet the expected high standards of hygiene. There are hand sanitizing stations placed throughout all high-traffic areas, public spaces and back-of house areas.

The cleaning of all guest rooms and public areas have been enhanced to adhere to CDC and local authorities guidelines.

This includes more frequent and in-depth disinfecting of high-touch areas, while using the correct cleaning materials to avoid the spread of Covid-19.

CLEANING PROTOCOLS

THE NATIONAL HOTEL PROMISE: A RESPONSIBILITY WE SHARE

We will do everything we can to safeguard the health and wellbeing of our guests and employees. We also know that we can rely on you, our guests to help stop the spread of COVID-19 and ask that when staying with us, you follow our guidance when in and around the hotel. 

We have raised our standards even further in meeting the health and safety challenges presented by COVID-19. Thank you in advance for your assistance in keeping us all safe during your visit with us.

All of our employees have followed training in order to secure a safe and clean visit for our guests.

This training is ongoing and consistently updated when needed to ensure a dedicated focus from our employees when looking after the health and safety of our guests.

ENHANCED AND CONSISTENT TRAINING

HEALTH SCREENING

The National Hotel have implemented health screenings for all incoming guests and employees, which are mandatory by law. 

Prior to an arrival, we will contact our guests to ask about their wellbeing. 

Upon arrival, a mandatory health screening questionnaire will be executed prior to entering the building, this may include a temperature check.

Should a guest or employee show any concerns around their wellbeing or symptoms of COVID-19, the hotel will respond immediately by following all current public health guidelines.

Employees feeling sick must stay home, those exhibiting symptoms will be required to self-isolate. 

HEALTH CONCERNS

GUEST ARRIVAL & DEPARTURE

Prior to an arrival, we will contact our guests via email to inform them about the new health and safety measures in place at the hotel and to ask about their wellbeing.

They will be informed about parking possibilities, the arrival process,
how we handle luggage and if housekeeping service will be required during their stay. 

The host of the restaurant will welcome guests and each guest is requested to use hand sanitizer upon arrival.

The number of seats in the restaurants have been reduced to maintain social distancing guidelines.

In our restaurant we will have QR codes menus available. The frequency of cleaning and disinfecting food and beverage service areas has been increased.

RESTAURANTS & BARS

FRONT OFFICE

Guests will be requested to use hand sanitizer before
check-in. Hotel staff will ensure that social distancing is carried out throughout the hotel.

Guests will be informed on arrival about the main procedures in the hotel.

Inside every guest room a sealed hygiene-kit is available including disposable masks, hand sanitizer and disinfecting wipes for the guest(s) to use.

The in-room dining attendant follows the social distancing guidelines at all times.

With each order, disposal condiments are used as much as possible. After each use, the room service tray will be disinfected.

ROOM SERVICE

WELLNESS & GYM

In the gym itself, staff will make sure equipment is cleaned after every use. Hand sanitizer dispensers and disinfecting wipes are available throughout the gym facility.

The gym will operate with time slots for its guests in order to promote social distancing. All therapists wear face masks and hand gloves during the treatments. Hand sanitizer stations are located around the pool. Signage is displayed to maintain social distancing. Lounge chairs around the pool will be disinfected frequently.

The access to our reception and lounge area is limited to our in house guests and guests with a reservation for the restaurants or bar. Our doormen will manage queues to promote social distancing and instrument the mandatory health screening. Hand sanitizer stations are available at all entrances and in key areas throughout the hotel. Only occupants of one and the same guest room are allowed to enter the elevator at a time. Our staff will sanitize the elevators buttons frequently and we will keep hand sanitizer dispensers on every elevators landing. elevators will be cleaned on a regular basis.

PUBLIC SPACES

MEETINGS & EVENTS

All attendees of a meeting or event will be questioned for the mandatory health screening. The meeting room capacity is adjusted to maintain social distancing rules set by the CDC and local authorities.

In common areas used for the meeting or event, hand sanitizer stations are provided. The desk, work area, equipment used during the meeting or event will be disinfected directly after each meeting or event.

In order to ensure guests’ and employees’ health and safety, we have implemented guidelines and instructions around the hotel.

All employees are trained in order to secure a safe and clean visit for our guests. We do a mandatory health screening for all incoming employees

We have adjusted shift start times to promote social distancing of employees. There is an increased frequency of cleaning and disinfection in all common areas.

EMPLOYEES

HOUSEKEEPING

Our housekeeping team will only access the rooms for cleaning when the guests are not present in the room.

Protective equipment will be worn by all room attendants.

Each room will be cleaned with their own cleaning materials and not used for other rooms.